Welcome to the eMedys AG Group Service Desk
AI-driven software for safer, more efficient patient care. The eMedys group develops and operates clinical decision support systems, sepsis and nephrology prediction platforms, and medical data integration solutions for hospitals and dialysis providers worldwide.
How to Use This Service Desk
- Open a New Ticket – for incidents, service requests, change requests or onboarding questions.
- Check Ticket Status – track progress, view history and communicate with the support team.
For urgent production incidents, please follow your agreed escalation path in addition to opening a ticket.
eMedys AG Group Service Desk
eMedys AG and the wider Open Medys group develop and operate AI-driven clinical decision support systems, medical data integration platforms and digital health infrastructure for hospitals and dialysis providers worldwide. Our solutions are embedded into existing EMR and SAP landscapes and are already used at scale in South Africa, with international expansion under way.
What We Do
Predictive AI & Clinical Decision Support
We provide machine-learning-based platforms that continuously analyse vital signs and clinical data to support earlier, safer decisions at the bedside.
- Soteria Sepsis Prediction Platform
Real-time ANN-based sepsis risk scoring (qSOFA ≥ 2) with 8–10 hour prediction horizon, up to ~2,500 concurrent patients, fully integrated into EMR workflows via HL7. Learn more » - Future modules
Roadmap extensions towards acute kidney injury (AKI) and additional high-risk clinical domains.
Medication Safety & Clinical Content
We embed high-quality clinical content directly into prescribing workflows to reduce medication errors and improve therapy decisions.
- CareOn Merative Micromedex Platform
Integrated drug information, interaction checking (incl. multi-drug), allergy/contraindication checks, dosing guidance and IV compatibility on a high-availability 3-node cluster with controlled monthly updates. Details »
Interoperability & Integration
Our integration services bridge AI platforms, EMR systems and SAP environments with standards-based messaging and end-to-end monitoring.
- qSOFA HL7 Integration Platform
Transforms Soteria outputs into HL7 v2 ORU^R01 messages, with robust MLLP transport, acknowledgements and full audit logging, surfacing scores in observation charts and core banners in CareOn. Details » - SAP SFTP DMS Service
Managed secure file transfer and document repository for SAP-integrated applications, including connectivity, directory integrity and access control. Details » - End-to-End Monitoring Platform
Centralised monitoring of application, database and integration layers, with dashboards and alerting for proactive incident management. Details »
Identity, Access & Security
We harden access to critical clinical systems with selective multi-factor authentication and audit-ready logging, without disrupting workflows.
- CareOnMFA (LDAP MFA Proxy)
Policy-driven MFA layer between client apps and LDAP, using API-based verification (e.g. AES), prescription-right checks, Redis-backed sessions and PostgreSQL audit logging, designed for HA clusters. Details » - Shomer.io & infrastructure hardening
Complementary monitoring, security and infrastructure services for mission-critical clinical workloads. More about eMedys AG »
Nephrology & Dialysis Solutions
Through NephroComp and clinical partners, we provide specialised tools and services for chronic kidney disease, dialysis workflows and holiday dialysis programmes.
- NephroComp GbR
Consulting, analytics and nephrology-focused software services, including dialysis EMR integrations and nephrology risk prediction. Details » - Clinical partnerships
Long-standing cooperation with dialysis providers and Feriendialyse Dr. Berger & Partner for European holiday dialysis.
Group Structure
eMedys AG is part of the Open Medys group, a healthcare technology holding company specialised in AI-based software for medical institutions. The group operates through:
- eMedys AG – AI-driven clinical decision support, integration and infrastructure services. Company profile »
- Open Medys GmbH – Holding and governance for the group’s healthcare technology assets. Open Medys »
- CareExcel Inc. – US-based IP holder and product company behind the Soteria platform. CareExcel »
- NephroComp GbR – Nephrology and dialysis analytics, consulting and software services. NephroComp »
- First2Lead.com – Digital health go-to-market and commercial enablement (details on request).
Support & Compliance
This service desk is TLS-secured, role-based and regularly updated. Tickets and logs follow defined retention policies and are handled under our data protection and information security framework. Please do not include patient-identifiable data in tickets unless explicitly instructed and covered by a corresponding legal basis.
To create a support request, please open a new ticket or check your ticket status using your ticket number.